Refund Policy

1. Our Commitment

At XThreat, we stand behind the quality of our cybersecurity training platform. We want you to be completely satisfied with your purchase and confident that our service will help your organization meet NIS2 compliance requirements.

This Refund Policy outlines the terms and conditions for refunds and cancellations of XThreat subscriptions.

2. 30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with XThreat within 30 days of your initial purchase, we'll provide a full refund—no questions asked.

**What's covered:**

• Full refund of your subscription fee

• Applies to all pricing tiers (Starter, Professional, Enterprise)

• Available for both annual and monthly subscriptions

• No complex conditions or hidden requirements

We're confident our platform will deliver value, and this guarantee ensures you can try XThreat risk-free.

3. Eligibility Requirements

To be eligible for a refund under our 30-day satisfaction guarantee:

• Request must be made within 30 calendar days of your initial purchase date

• Applies only to your first subscription purchase (not renewals)

• Account must be in good standing with no violations of our Terms of Service

• Applies to direct purchases from XThreat (not through third-party resellers)

The 30-day period begins on the date your payment is processed, not when you create your account or start using the platform.

4. After the 30-Day Period

After the initial 30-day satisfaction guarantee period expires, all payments are non-refundable. This includes:

• Subscription renewals (annual or monthly)

• Partial refunds for unused subscription time

• Mid-term cancellations

However, you may cancel your subscription at any time to prevent future charges. Your access will continue until the end of your current billing period.

5. Subscription Renewals

Subscription renewals are not eligible for refunds. When your subscription renews (monthly or annually), that payment is final.

To avoid unwanted charges:

• Cancel your subscription before your renewal date

• You'll receive email reminders before automatic renewals

• Check your renewal date in your account settings

We do not provide pro-rated refunds for subscription cancellations made after renewal.

6. How to Request a Refund

If you wish to request a refund within the 30-day guarantee period, please contact us at:

**Email:** info@tryxthreat.com

**Subject line:** Refund Request

**Please include:**

• Your company name

• Email address associated with your account

• Purchase date

• Reason for refund (optional but appreciated—helps us improve)

We typically respond to refund requests within 1-2 business days.

7. Refund Processing

Once your refund request is approved:

• Refunds are processed within 5-10 business days

• Refund will be issued to the original payment method

• You'll receive a confirmation email once processed

• Bank processing times may vary (typically 3-7 additional business days)

If you paid by credit card, the refund will appear on your card statement. Bank transfer refunds may take slightly longer depending on your financial institution.

Your account access will be terminated once the refund is processed.

8. Cancellation Policy

You can cancel your XThreat subscription at any time without penalty.

**How to cancel:**

• Log in to your account

• Go to Account Settings > Subscription

• Click "Cancel Subscription"

• Confirm cancellation

**What happens after cancellation:**

• Your subscription remains active until the end of your current billing period

• You retain full access to all features until that date

• No refund for the remaining time in your billing period

• You can reactivate anytime before the end of the billing period

• After the billing period ends, you lose access to the platform

You can also email info@tryxthreat.com to request cancellation assistance.

9. Data Export Before Cancellation

Before canceling, we recommend exporting your data:

• Training completion records

• Compliance reports

• Phishing simulation results

• User progress data

You can export this data from your account dashboard. After your subscription ends, you have 30 days to request a final data export. After 30 days, your data may be permanently deleted in accordance with our Privacy Policy.

10. Exceptions and Special Circumstances

**Technical Issues**

If you experience technical problems that prevent you from using the service, contact our support team immediately. We will work to resolve issues promptly. In cases where we cannot resolve a critical issue, we may offer refunds or credits at our discretion, even outside the 30-day window.

**Billing Errors**

If you were charged incorrectly due to a billing error, we will issue a full refund regardless of the 30-day period. Contact info@tryxthreat.com immediately if you notice any billing discrepancies.

**Forced Service Termination**

If we terminate your account due to violations of our Terms of Service, you are not eligible for any refund.

**Enterprise Agreements**

Custom enterprise contracts may have different refund terms as specified in your agreement. Contact your account manager for details.

11. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Setup fees or onboarding costs (if applicable)

• Custom development work or integrations

• Training sessions or consulting services already delivered

• Third-party services purchased through XThreat

• Account downgrades (difference in tier pricing)

These exclusions will be clearly communicated at the time of purchase.

12. Fraudulent Refund Requests

We reserve the right to deny refund requests that we determine to be fraudulent or abusive, including:

• Multiple refund requests across different accounts

• Requesting refunds after extensive platform usage

• Pattern of subscription and refund behavior

• Violating our Terms of Service

We take fraud seriously and may report suspected fraudulent activity to relevant authorities and payment processors.

13. Currency and Exchange Rates

All refunds are processed in the original currency of purchase.

If exchange rates have changed between purchase and refund, the refunded amount may differ from the original charge in your local currency due to currency fluctuations. XThreat is not responsible for exchange rate differences.

14. Tax Refunds

If applicable taxes (VAT, sales tax, etc.) were charged on your purchase, these will be included in your refund where legally required.

For questions about tax treatment of refunds, please consult your tax advisor. XThreat cannot provide tax advice.

15. Contact Support

If you have questions about our refund policy or need assistance with a refund request, please contact us:

MB XThreat

Email: info@tryxthreat.com

Website: www.tryxthreat.com

Address: Narėpų g. 40, Narėpų k., LT-54470 Kauno r., Lithuania

Our support team is available Monday-Friday, 9:00 AM - 5:00 PM EET (Eastern European Time).

We aim to respond to all refund inquiries within 1-2 business days.

16. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Material changes will be communicated via:

• Email notification to active subscribers

• Notice on our website

• Updated "Last updated" date at the top of this policy

Changes to the refund policy do not apply retroactively to purchases made before the change. Your purchase is governed by the refund policy in effect at the time of purchase.

Continued use of our service after policy changes constitutes acceptance of the updated terms.

17. Governing Law

This Refund Policy is governed by the laws of the Republic of Lithuania.

Any disputes arising from refund requests or this policy shall be resolved in accordance with our Terms of Service, including the dispute resolution provisions outlined therein.

EU consumers retain rights under mandatory consumer protection legislation that cannot be waived by this policy.